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Terms & Conditions

Thank you for choosing Domos to help manage your building. These Terms of Service ("Terms") apply to your use of our software-as-a-service (SaaS) platform and any other services that we may provide (collectively referred to as the "Services"). Please read these Terms carefully as they outline important information regarding your rights and obligations when using our Services.


1. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services. We reserve the right to modify these Terms at any time. Your continued use of the Services following any modifications constitutes your acceptance of the revised Terms.


2. Use of Services

You may use our Services solely for lawful purposes and in accordance with these Terms. You agree not to use our Services:

  • In any way that violates any applicable federal, state, local, or international law or regulation.

  • To transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, or any other form of solicitation.

  • To impersonate or attempt to impersonate Domos, a Domos employee, another user, or any other person or entity.

  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of our Services, or which, as determined by us, may harm Domos or users of our Services, or expose them to liability.


3. User Accounts

To use our Services, you may need to create an account with us. You are responsible for maintaining the confidentiality of your account information, including your username and password. You are also responsible for all activities that occur under your account. If you become aware of any unauthorized use of your account, you must notify us immediately.


4. Fees and Payment

We may charge fees for certain features or services that we offer. If you choose to purchase any of these features or services, you agree to pay the applicable fees. All fees are non-refundable unless otherwise stated in these Terms or in our refund policy.


5. Content and Intellectual Property

Domos allows you to upload, submit, store, send and receive content. This content remains the property of the users. Domos does not claim ownership in any of your content, including any text, data, information, and files that users upload, share, or store in the Domos platform. The “owner” of the content is the one who controls the content and its use.


Permission levels provided by Domos allow building administrators and managers to control what others can see and do in Domos. The access to files and content depends on the level of permission a user is assigned to. We do not share your content or personal information with companies, organizations, or individuals outside of Domos except in the following cases:

  • With the user’s consent

  • With the account administrator's consent

  • For legal reasons


We will not use your content for marketing or promotional campaigns without prior consent from the content owner.


Some of our services include content that belongs to Domos — for example, Domos’ logo or any of the visual illustrations included in the Domos platform. Users may use Domos’ content as allowed by these terms and any service-specific additional terms, but Domos retains any intellectual property rights that we have in our content. Users cannot remove, obscure, or alter any of our branding, logos, or legal notices. If users desire to use Domos branding or logos, please contact the company.

6. AI Services
Domos offers certain services that utilize artificial intelligence (AI) to communicate with and respond to users. These AI services are provided "as is" and for entertainment or informational purposes only. Users should not rely solely on responses from our AI services when making decisions or taking action. Users assume full responsibility for verifying any information provided by our AI services before acting on it.


7. Professional Services
In addition to our technology services, Domos may provide users with general guidance, recommendations, or advice relating to property management. However, Domos is not a law firm, accounting firm, or other professional services organization. Such guidance, recommendations, and advice should not be construed as professional legal, tax, accounting, or other specialized advice. Users should consult with their own professional advisors before making decisions that could carry legal, financial, or other consequences. Domos provides services with reasonable skill and care, but makes no representations or warranties as to the accuracy or completeness of any guidance, recommendations, or advice provided through our services.

8. Third-Party Services

Our Services may include links or access to third-party services or resources. We are not responsible for the content, products, or services provided by these third parties, and we do not endorse or warrant the accuracy or reliability of any information provided by them. Your use of third-party services is at your own risk.


9. Disclaimer of Warranties

We provide our Services "as is" and without any warranty or guarantee of any kind, whether express, implied, or statutory. We do not guarantee that our Services will be uninterrupted, error-free, or free of viruses or other harmful components. We are not responsible for any damages arising from your use of our Services, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

10. Representations
By using Domos services, you represent and warrant that: (a) you have read and understand these terms and conditions, (b) you have consulted with your own professional advisors to the extent needed to make informed decisions based on any information or guidance provided through our services, and (c) you will use reasonable judgment when relying on our AI services and will independently verify any critical information provided by our AI before taking action based on such information.


11. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any damages arising from your use of our Services, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This includes damages resulting from lost profits, lost data, or business interruption. Our total liability to you for any claims arising from your use of our Services will not exceed the fees paid by you for the Services during the twelve (12) month period preceding the claim.


12. Indemnification

You agree to indemnify, defend, and hold harmless Domos, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, actions, demands, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our Services, your violation of these Terms, or your violation of any rights of another.

13. Termination

We reserve the right to terminate your access to our Services at any time, without notice, for any reason or no reason at all. Upon termination, you must cease all use of our Services. Any refund will be processed in accordance with our refund policy.


14. Governing Law and Dispute Resolution

These Terms and any disputes arising out of or related to these Terms will be governed by and construed in accordance with the laws of Delaware, without regard to conflict of law principles. Any dispute arising out of or related to these Terms or your use of our Services must be brought in the state or federal courts located in the jurisdiction in which Domos is located.


15. Miscellaneous

These Terms constitute the entire agreement between you and Domos regarding your use of our Services. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction.


If you have any questions or concerns about these Terms, please contact us at

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